Frequently Asked Questions

Can I buy an eGift card and send it at a later date?

Yes, simply select ‘I’d like to send this eGift Card on a future date’.

What should I do if I send my eGift card to the wrong email address?

Don’t worry, you can amend the recipient email address via the link on your email confirmation.

What should I do if the recipient doesn’t receive their eGift card email?

Ask them to check their spam/junk folder.

How do I check the balance of my eGift card?

Balance enquires can be checked online, at The Grand Hotel Birmingham, or by calling us on 0371 384 5942.

Need more help?

Call us on 0371 384 5942.