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0371 384 5942
Our gift cards can only be used for goods and services at The Grand Hotel Birmingham in the United Kingdom.
The purchased gift card will expire 12 months after purchase and any remaining balance thereafter will be reduced nil and forfeited.
The gift card is not a cheque guarantee, credit, debit or change card and cannot be exchanged for cash.
No change will be given but the balance may be used for future purchases within the expiry date.
Balance enquires can be checked online or at the hotel.
We will not be help responsible for lost or stolen cards - protect this as you would cash.
We reserve the right to amend Terms and Conditions.
Voucher Express manage this Gift Card website on behalf of The Grand Hotel
Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.
We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:
The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.
The website includes the following features to support accessibility:
Each browser has different methods for font size, formatting, and screen colour options:
To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.
Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.
Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.
If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.
We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at grandbirmingham@voucherexpress.net or call our helpline on 0371 384 5942.
We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com